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Shipping & Returns
OUR PROMISE
Here at JustRoasted.com we appreciate your business. We guarantee customer satisfaction. We offer a 100% refund of the product total to our customers that are unhappy with any of our products when the following guidelines are applied.
REFUND REQUIREMENTS
We require customers to ship back at least 80% of the original order of opened product to:
JustRoasted.com
Hibbing Business Center
522 E Howard St Ste 107
Hibbing, MN 55746-1714
If customer is requesting a product refund or an exchange. Any unopened product will also need to be sent in for a refund or exchange. If you are unsure of what 80% of your product is, please see table below. Upon receipt of the product we will review the request and issue credit/exchange for the prior purchase. You must make contact with Customer Service with-in 15 days upon the delivery and the product must be received back in our warehouse within 30 days from the delivery date.
12oz bag: Must return at least 10z.
2lb bag: Must return at least 25oz. (1.6lbs)
5lb bag: Must return at least 4.0 lbs
*If you do not return any product, you will not receive any refund or be able to exchange the product.
EXCHANGES
If you are unhappy with anything that you receive from JustRoasted.com or wish to exchange for merchandise of equal value, we are happy to exchange it for you. Exchange items will be shipped once the original item has been received and inspected. (To find how much coffee needs to be returned for an exchange, please see the "Refund Requirements").
SHIPPING COST
Shipping costs are non-refundable. Shipping is part of the transaction, not the product. If the product is defective or damaged, we will refund the original shipping charge and send you a new product. If a product is exchanged or returned for credit, then the customer is responsible for the return shipping costs, reshipping costs, and any damaged incurred on the way to JustRoasted.com. All shipments will be made via FedEx Ground. Customers are responsible for upgrades to FedEx Next-Day Air, 2ND Day Air, or 3RD Day Select.
Here at JustRoasted.com we appreciate your business. We guarantee customer satisfaction. We offer a 100% refund of the product total to our customers that are unhappy with any of our products when the following guidelines are applied.
REFUND REQUIREMENTS
We require customers to ship back at least 80% of the original order of opened product to:
JustRoasted.com
Hibbing Business Center
522 E Howard St Ste 107
Hibbing, MN 55746-1714
If customer is requesting a product refund or an exchange. Any unopened product will also need to be sent in for a refund or exchange. If you are unsure of what 80% of your product is, please see table below. Upon receipt of the product we will review the request and issue credit/exchange for the prior purchase. You must make contact with Customer Service with-in 15 days upon the delivery and the product must be received back in our warehouse within 30 days from the delivery date.
12oz bag: Must return at least 10z.
2lb bag: Must return at least 25oz. (1.6lbs)
5lb bag: Must return at least 4.0 lbs
*If you do not return any product, you will not receive any refund or be able to exchange the product.
EXCHANGES
If you are unhappy with anything that you receive from JustRoasted.com or wish to exchange for merchandise of equal value, we are happy to exchange it for you. Exchange items will be shipped once the original item has been received and inspected. (To find how much coffee needs to be returned for an exchange, please see the "Refund Requirements").
SHIPPING COST
Shipping costs are non-refundable. Shipping is part of the transaction, not the product. If the product is defective or damaged, we will refund the original shipping charge and send you a new product. If a product is exchanged or returned for credit, then the customer is responsible for the return shipping costs, reshipping costs, and any damaged incurred on the way to JustRoasted.com. All shipments will be made via FedEx Ground. Customers are responsible for upgrades to FedEx Next-Day Air, 2ND Day Air, or 3RD Day Select.
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